FAQ
Provider
Here's the most popular question.
ProxiVie allows local professionals to advertise their services among more than 30 choices of home services.
Our goal is to facilitate your search for a service by offering you, in one place, several verified profiles.
Here is an exhaustive list of home services offered:
Health care:
Beauty care:
Meal Assistance:
Help with autonomy:
Home maintenance:
Vehicle maintenance:
Animal services:
Others:
All the professionals on the ProxiVie Platform are self-employed workers who want to offer their service at home. Each professional sets their schedule and price. He is responsible for the validity and updating of his experience and certifications.
ProxiVie is an online platform linking providers offering their home services to service seekers. ProxiVie is a platform facilitating the interaction between the service provider and the service requester. Proxivie's mission is to bring together all the essential services of life in one place in order to make life easier for people by meeting their needs, thus ensuring a better quality of life.
Service providers are available in all regions of Quebec.
Yes, it is absolutely free for requesters and service providers to create an account and view or search for a service. On the one hand, ProxiVie allows professionals to advertise their services for free and on the other hand, service seekers can find the service they are looking for free of charge.
Income tax:
At the end of each year you must declare all your additional income in the form for this purpose.
Are you unemployed ?
If you are unemployed, it is your responsibility to declare your earned income each month, since it is deductible from your unemployment benefits.
It is to your advantage to enter your personal and professional information clearly and in detail. The following elements will make it possible to differentiate you from other service providers and thus capture the attention of applicants: your photo, your professional experience, your qualifications, your specific skills with regard to the service offered, your certificates/diplomas, your availability and your rate. competitive. It is also suggested to conduct a criminal background check.
Soyez sans crainte. ProxiVie est dans l’obligation de garder secret toutes les informations confidentielles de ses membres et donc de ne jamais les partager ou les rendre public. Pour plus d’informations, nous vous encourageons à visiter notre page Politique de confidentialité.
Sure! We use a well-known secure payment method, PayPal and Stripe.
You must indicate your professional experience, your qualifications, your specific skills with regard to the service offered, your certificates/diplomas, your tools and equipment (if applicable), etc.
It is in your interest to clearly describe your work experience, your skills and to list your certificates/diplomas. Completing your profile correctly will allow service seekers to better choose their professional.
This verification aims to confirm the identity of a person and to ensure that he or she does not have a criminal record. ProxiVie strongly encourages all service providers to verify their account. Once this verification is done, your profile will be displayed as "verified" and it will undoubtedly reassure service seekers in their search. This is a great way to differentiate your profile from others!
L’argent est débloqué et versé à votre compte lorsque le service est bel et bien rendu. Le demandeur de service reçoit une alerte l’avisant que le paiement a été versé et il est invité à vous évaluer. C’est donc à cet instant que l’argent est transféré dans votre ‘’Portefeuille’’.
To update your availability in your calendar, go to the ''My Profile'' section from the menu.
At the bottom of the page, in the ''Personal Information'' section, you will find your availability. Check the days of the week that you are available as well as your schedule.
Then click on ''Update''.
Following the availabilities you have entered on your profile, service applicants registered on ProxiVie can book you for the time slots they wish via your profile.
Contact your client privately to notify him of your delay.
All payments, without exception, are made directly on the ProxiVie platform. Customers use secure payment methods, such as Paypal and Stripe or credit card, to pay you the amounts due.
Go to ''My Wallet'' from the menu. You can then withdraw the available balance to your Paypal or Stripe account.
Yes, ProxiVie offers the possibility of carrying out a criminal background check.
It is possible to have information on:
The documents requested by ProxiVie are essential in order to validate your identity and your right to offer your services. Your personal information (identity card, telephone number, email, address) is only verified and kept by ProxiVie in order to maintain a high level of security. This information is not displayed on the platform. There is therefore only your name, first name, photo, and your information describing your experience and your services offered which are displayed.
If you are having trouble downloading your documents, you can always send them to us by email: info@proxivie.com
Please note that if your documents do not comply with the laws and standards of the ProxiVie platform, they will not be accepted. In the event that you wish to delete your account, be aware that all your information will be deleted.
It is important to complete your profile 100%. Only once all the questions have been answered, your provider account will be activated and displayed. We verify the accuracy and validity of the information provided. Once your profile is activated, you will be able to offer your services.
To change your password, you must go to ''My profile'' from the menu.
Funds are deposited into your Paypal or Stripe account within 3-5 business days.
To delete your profile, go to ''My profile'' from the menu. Under the left menu ''EDIT PROFILE'', you will have the option ''Delete account''.
ATTENTION: Once you delete your account, all information will be lost forever.
Go to ''My profile'' from the menu. You will have access to:
Your personal information
Password
Experience and certificate
Payment information
Identity and background check
To register, you just have to press the blue button “Offer your services”. You can then create your service provider profile and make yourself an attractive professional. Select the service(s) you want to offer, while indicating your availability. Set your rate for each of the services you offer.
No, no one can see your verification details unless you allow them to see them. It is essential for us to protect your privacy and we do everything to ensure it. Once background verification is complete, a "Background Verified" message will appear on your profile.
Combien coûte une vérification des antécédents criminels ?
Go to ''My profile'' from the menu. Thereafter, ''Banking / payment information''.
We offer you the free option to display your profile and be visible to service requesters. The service fee is only taken when a service is rendered. We retain a 15% service charge on amounts sent by customers, in return for the following services:
Comment puis-je modifier ma réservation?
If you cancel more than 48 hours before the scheduled time for service delivery, no warning will be posted to your profile. However, as service applicants have made themselves available to receive you, if you cancel within 48 hours before the scheduled time for the service, a warning will be posted to your profile. After 3 warnings, your profile will be automatically removed.
Bien sûr! Nous utilisons seulement des méthodes de paiement sécuritaire comme Paypal et Strype.
If something is damaged or missing from your home, we ask that you contact us via the Contact Us page and fully detail the facts of the problem. Our team will be happy to review the file and contact you, if necessary.
*We may ask you to submit supporting photos or evidence. Please be aware that it is important that any damaged or missing items claimed are reported within 72 hours of service completion.
We ask that you contact us through the Contact Us page and provide full details of the facts. Our team will be happy to review the file and contact you, if necessary. Any funds deposited for this reservation may be refunded to you. In addition, ProxiVie will automatically post a warning on the service provider's profile. After 3 warnings, the service provider's account will be deregistered.
You can contact our support at any time at support@proxivie.com
Once the service has been rendered and the payment has been validated, we invite you to rate the service provider. We ask to evaluate and comment on the communication, their hygiene and your overall appreciation of the service rendered.
Be aware that the 1 star rating means that the service was very bad. Conversely, the rating of 5 stars means that it was very good.
We also invite you to leave a comment to inform other users about your experience with this service provider.
Service providers are independent professionals. They are therefore either individuals or self-employed.
How it works
1. Invite your friends who don't yet know ProxiVie. Invite people who do not yet have a ProxiVie account to register using your link.
2. They get a discount. Your friends who register on ProxiVie from your link receive a $10 discount coupon on their first service.
3. Tell your friend not to forget to book. After registering, they can use the coupon to book a service.
4. When the coupon is used by your friend, you receive $10 in your wallet.
To chat with a service provider, go to their profile. Click on the envelope icon to create a conversation with the service provider via our messaging system.
It is completely free for service seekers to register, create an account and search for a service. ProxiVie allows service seekers to view and sort provider profiles, free of charge.
However, a 5% service charge is applied on each transaction. In return, ProxiVie offers the following services:
- Secure payment method (ex: PayPal and Stripe)
- Customer and administrative service
- Marketing and promotion of ProxiVie to attract new service seekers
Example: on a $50 service, we add a $2,50 service charge.
You will be able to access your payment history directly on ProxiVie, print them or download them. To do so, go to ''My portfolio'' using the menu.
Go to ''My Wallet'' from the menu. You can then withdraw the available balance to your Paypal or Stripe account.
To modify or delete your banking information, go to ''My profile'' from the menu. Thereafter, ''Banking / payment information''.
The reservation of a service is made by credit card, Paypal, Stripe or wallet on the platform. Know that all payments are secure. Your banking information is only processed by our secure partners PayPal and Stripe.
1. You pay the amount of the service when you book a service provider.
2. This paid amount is frozen.
3. Once the service has been rendered, you share your PIN with the service provider.
4. The frozen amount is paid to the provider.
You cannot change the time of the reservation. However, we invite you to communicate with the service provider via messaging to see with him if it is possible to change the time of the appointment. In addition, you can cancel your reservation (see the cancellation policy) then make a new reservation at the desired time.
If you cancel more than 48 hours before the scheduled time for the service, you will be refunded for the amount of the service.
*However, as the service providers have made themselves available to serve you, if you cancel within 48 hours before the scheduled time for the service, 50% of the amount of the service will be paid to the professional.
**The ProxiVie service fee (5%) is non-refundable.
Mainly, we advise you to take the time to analyze the profiles that interest you. You will be able to see the experiences, certificates/attestations, specializations, prices and availability of each provider. You can also see whether identities and criminal backgrounds have been checked or not.
Then, ProxiVie gives you the opportunity to write to the service providers of your choice, in order to ask them your questions.
For sample questions to ask, we encourage you to visit the page of the service you are interested in (click on "All our services" + click on the name of the service you are interested in).
If you wish to get in touch with the service provider. You can do this via messaging at any time. If the latter has not arrived at the scheduled time, you can leave a review on his profile, visible to all ProxiVie members.
To edit your email, go to "My Profile" from the menu.
To change your banking information, go to "My Profile" from the menu. Subsequently, "Banking /Payment Information".